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Key challenges facing channel GTM models

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The ‘other number’ you need to grow

We have shown that Net Promoter Score is directly related to a customer’s future purchase intentions.

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Disruption and Challenges for IT vendors and distributors

In 2017, Rootsquared produced a report for the Global Technology Distribution Council.

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What influences your NPS result?

The NPS score is touted as being the ‘one number’ that a company needs to determine how well it is performing.

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Why the NPS ‘one number’ remains important.

Back in 2003, Harvard Business Review published the seminal article by Frederick Reichheld, ‘The One Number You need to Grow’.

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The Distribution Landscape and Disruption

Trends and Challenges to 2022. Commissioned by Global Technology Distribution Council.

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The Distribution Landscape and Disruption

Findings from the Global Technology Distribution Council sponsored research

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Collaborative Change: Creating High Performance Partnerships and Alliances

By Andrew Humphries, Richard Gibbs

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Enterprise Relationship Management: A Paradigm For Alliance Success

By Andrew Humphries, Richard Gibbs

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